Privacy Policy

Introduction

Welcome to FunGalaxy Park. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our amusement park, use our website, or engage with our services.

By accessing our facilities or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our park or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase tickets or season passes
• Register for an account on our website
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Contact us with inquiries or feedback
• Apply for employment opportunities

This information may include your name, email address, phone number, mailing address, payment information, date of birth, and any other information you choose to provide.

Automatically Collected Information

When you visit our website or use our mobile applications, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device identifiers
• Usage data and browsing patterns
• Location data (with your permission)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, payment processors, and business partners, to enhance our services and improve your experience.

How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: Processing ticket purchases, managing reservations, and providing customer support
• Communication: Sending confirmations, updates, security alerts, and marketing communications
• Personalization: Tailoring content, recommendations, and offers based on your preferences
• Safety and Security: Monitoring park activities, preventing fraud, and ensuring visitor safety
• Analytics: Understanding usage patterns, improving our services, and developing new attractions
• Legal Compliance: Meeting legal obligations and protecting our rights
• Marketing: Promoting events, special offers, and park updates (with your consent)

Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including payment processors, IT service providers, marketing agencies, and analytics partners. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

Legal Requirements

We may disclose your information when required by law, in response to legal processes, to protect our rights and property, or to ensure the safety of our visitors and employees.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure payment processing through PCI-compliant systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continually work to enhance our protective measures.

Your Privacy Rights

You have certain rights regarding your personal information:

Access and Correction

You have the right to access, review, and update your personal information. You can do this by logging into your account or contacting us directly.

Deletion

You may request deletion of your personal information, subject to legal and operational requirements. We will retain certain information as necessary for legitimate business purposes or legal compliance.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account preferences.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

Do Not Track

We respect Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and advertisements
• Analyze website performance and traffic patterns

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

Children's Privacy

FunGalaxy Park is a family-friendly destination, and we take children's privacy seriously. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

Parents and guardians can review, modify, or delete their children's personal information by contacting us directly.

International Data Transfers

FunGalaxy Park operates in Vancouver, Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers and central database are located.

We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws and this privacy policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website or mobile app

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.